| 1.) If you are having product related problems |
- Check you have the correct power supply
- Check all fuses are OK
- Check all connections are correctly made
- Check switched faults are OFF
- Check any start/stop or emergency stop switches are set correctly
- Check user manual for relevant calibration procedure
- Check drivers are installed and working correctly
- Reset the control program and run test
- Contact: technical@bytronic.net
| 2.) If you are having software related problems |
- Download the latest Bytronic drivers.
- Reinstall software
- Reset the control program and retest
- Contact Bytronic for the latest software version by e-mail and quote the software name and version. This can be found by selecting “help” then “about” from the menu in the program
- Contact: technical@bytronic.net
| 3.) If you are having driver related problems |
- Download and install the most recent Bytronic drivers
- Drivers and diagnostic tools for the software protection Dongle can be downloaded here
- Please contact us on the below address for Bytronic drivers
- Contact: technical@bytronic.net
| 4.) If you are having further problems not listed above |
- Check you have read all documentation
- Contact: technical@bytronic.net